IT Outsourcing Services

Outsourcing is a strategy whereby a company consigns a portion of its business activities to another company. In other words, outsourcing is a management strategy in which a company entrusts a specialized and effective company with parts of existing or new businesses.
Among strategies that improve innovation and competitiveness of companies, outsourcing has been especially recognized as one that maximizes effects within a relatively short period of time.

Outsourcing your IT needs can help you concentrate on your core business. Through outsourcing, companies are reducing costs while keeping your company expertise and skills focused on your core business.

  
 

IT Outsourcing Division  

Altelindo Outsourcing Division covers comprehensive support services for various technology infrastructure devices for a complete life-cycle of the products. In today business operations, technology infrastructure has become one of the driven factor to success and IT support excellence is fundamental. Competition has made many organizations to focus more on their core business and to operate with tighter budgets and reduced number of staffs, as a consequence many organizations have to compromise critical elements from the IT support infrastructure which leaves many exposure to prolonged and costly downtime. Altelindo provides our clients a flexibility to manage your IT services and support needs with its comprehensive managed services throughout client's organization. As one of the largest IT managed services provider in Indonesia with more than 500 engineers across Indonesia, our managed services have improved and eliminated many of our clients' risks, costs and complications of managing their technology environment. Our managed services can help our clients realize the most value from clients' IT infrastructure investments in every stage of the technology life-cycle. Altelindo is committed in delivering quality and dedicated IT infrastructure support services, flexible and tailored scope of work to accomodate rapid business changes and management of complex systems.


  • Comprehensive Services
    • Our comprehensive services include on-site managed services, system administration and help-desk services, asset management services, network operations management services, project management services as well as IT support organization structure setup services.

    On-Site Managed Services

    System Administration and Help-Desk Services

    Asset Management Services

    Network Operations Management Services

    Project Management Services & Organization Structure Setup Services

     

  • Comprehensive Infrastructure Support

    • Altelindo comprehensive infrastructure support covers various IP based devices started from desktop, server, storage, network, voice, ATM, kiosk and security access.

    Desktop

    Server

    Storage

    Network

    Voice

    ATM

    Kiosk

    Security Access

  • Complete Life-Cycle of the Products

    • A complete life-cycle support of client infrastructure devices enables Altelindo to become long-term and continuous partner to handle hardware and software infrastructure from acquisition to disposal stage.

    Acquisition

    Install and Configure

    Maintenance

    Technology Refresh / Update

    Moves, Adds and Changes (MAC)

    Disposal

  • Our Value Adds
  • Enterprise Level Clients
  • Competitive Price Offering
  • Satisfied Customer with testimonials
  • Supporting Tools
    • e-Procurement Tool
    • Web-based Help-desk Tool
    • IT Inventory Tool
    • IT Budgeting Tool
  • Best Practice Templates
    • PMO
    • IT Support Organization Structure
    • Business Process Flow
    • SLA template
    • SOP template
    • Documentation and Form template
    • Reporting template
  • Enterprise Level Organization
    • More than 500 credentialed technicians
    • Back-up engineers